Shipping policy

Para una tienda de Dropshipping que vende en USA, la Shipping Policy es el documento más importante para evitar disputas y quejas. El cliente americano espera transparencia. Si le dices que tarda 10 días y llega en 10, está feliz. Si le prometes 3 y tarda 5, se enojará.

Aquí tienes una política profesional y realista basada en los tiempos actuales de envío desde Asia a USA (ePacket/YunExpress):

SHIPPING POLICY

FAST & SECURED NATIONWIDE SHIPPING At SolexGuard, we are committed to delivering your home security solutions as quickly and safely as possible. We partner with reliable carriers to ensure your order arrives in perfect condition.

1. SHIPPING DESTINATIONS We currently ship to all customers within the United States (including Alaska, Hawaii, and APO/FPO addresses).

2. PROCESSING TIME

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number once your order has shipped.

3. ESTIMATED DELIVERY TIMES To keep our prices competitive and offer you the latest technology without middleman markups, we ship directly from our specialized warehouses.

  • Standard Shipping (USA): 7 to 12 business days.

  • Peak Seasons (Holidays): Please allow up to 15 business days due to high carrier volume.

Note: Delivery times are estimates and start from the date of shipping, not the date of order.

4. SHIPPING COSTS

  • Standard Shipping: $4.95 (Limited Time Offer).

  • FREE Shipping: On all orders over $75 USD (including our 2-Camera and 3-Camera Bundles).

5. TRACKING YOUR ORDER Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. You can follow your "SolexGuard" journey directly through our website or via our partner carrier's portal. It may take 24-48 hours for the tracking information to update.

6. CUSTOMS, DUTIES, AND TAXES SolexGuard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Note: Most orders to the USA under $800 are duty-free.

7. INCORRECT ADDRESSES & LOST PACKAGES

  • Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer.

  • If your tracking information states that your package was delivered but you have not received it, please contact the local carrier and our support team at support@solexguard.com within 5 days.

8. QUESTIONS? If you have any questions about the status of your order, we are here to help. Reach out to us at: Email: support@solexguard.com Hours: Monday – Friday, 9:00 AM – 5:00 PM EST.